Plainly: if a plan is not what you expected, ask within seven days and you get your money back in full. No form to argue with, no reason required.
Nothing on Star Student Builder is hidden behind a wall. Every chapter, every Theory Film, the quizzes, the courses and Acharya Samayeshwar can be used without an account and without paying — there is only a daily limit. Making a free account raises that limit and opens seven days of everything, including the board papers and the mock tests. So a family can see exactly what a plan gives before spending a rupee, and we would much rather they did.
A plan is a single payment for a fixed period. We do not store a card, we do not set up any auto-debit, and nothing will be taken from you again when the period ends. There is no subscription to hunt through settings to cancel — when the time is up, access simply returns to the free level until you choose to pay again.
Ask within seven days of paying and we refund the whole amount. You do not have to explain why. This applies however much of the site you have used in that week.
We do not refund after seven days, because by then the material has been read. Your access is not cut off: it runs to the end of the period you paid for.
If something on the site stops you using what you paid for and we cannot put it right, we refund the part of the period you could not use — whether or not seven days have passed. Tell us what went wrong and we will look at it honestly.
A school subscription is invoiced and paid once for the whole roll. If you change your mind before the sign-ins are created, we refund it in full. Once students are using it, we refund the unused months if the school asks to stop early. A school that has not paid yet simply is not charged — we switch the accounts off at the end of the agreed period.
If you were charged twice for the same thing, tell us and the duplicate is refunded in full, at any time — the seven days do not apply to our mistake or the bank's. If a payment failed but the money left your account, it is usually reversed by your bank on its own within five to seven working days; if it has not come back by then, tell us and we will chase it.
Write to us through the Contact page. Please include the email address on the account and the date you paid — those two things are enough for us to find the payment. You do not need to send us a receipt, a card number or a bank statement, and you should not: we never ask for card details, and nobody asking you for them is us.
We deal with a refund request within three working days. Once we send it, the money goes back the same way it came — to the card or the UPI account that paid — and your bank usually shows it within five to seven working days. We cannot send a refund anywhere other than where the payment came from.
Anything here you are unsure about, ask us before you pay rather than after: Contact us, or www.catscapetech.org. See also our Terms of use and what each plan costs.
Last updated: September 2026
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